diff --git a/docs/ddl/postgres.sql b/docs/ddl/postgres.sql
index 1457ac1..5f9d132 100644
--- a/docs/ddl/postgres.sql
+++ b/docs/ddl/postgres.sql
@@ -179,8 +179,8 @@ CREATE TABLE IF NOT EXISTS crm_contact (
    last_touch_referrer VARCHAR(1000),
    last_touch_date TIMESTAMP WITHOUT TIME ZONE,
    id INTEGER GENERATED BY DEFAULT AS IDENTITY PRIMARY KEY,
-   first_name VARCHAR(100) NOT NULL,
-   last_name VARCHAR(100) NOT NULL,
+   first_name VARCHAR(100),
+   last_name VARCHAR(100),
    email VARCHAR(320),
    secondary_email VARCHAR(320),
    phone VARCHAR(50),
diff --git a/src/main/java/com/kingsrook/qbits/crm/CrmPresentation.java b/src/main/java/com/kingsrook/qbits/crm/CrmPresentation.java
new file mode 100644
index 0000000..89d4278
--- /dev/null
+++ b/src/main/java/com/kingsrook/qbits/crm/CrmPresentation.java
@@ -0,0 +1,131 @@
+/*
+ * QQQ - Low-code Application Framework for Engineers.
+ * Copyright (C) 2021-2026.  Kingsrook, LLC
+ * 651 N Broad St Ste 205 # 6917 | Middletown DE 19709 | United States
+ * contact@kingsrook.com
+ * https://github.com/Kingsrook/
+ *
+ * Licensed under the Apache License, Version 2.0 (the "License");
+ * you may not use this file except in compliance with the License.
+ * You may obtain a copy of the License at
+ *
+ *     https://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing, software
+ * distributed under the License is distributed on an "AS IS" BASIS,
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+ * See the License for the specific language governing permissions and
+ * limitations under the License.
+ */
+
+
+package com.kingsrook.qbits.crm;
+
+
+import java.util.ArrayList;
+import java.util.List;
+import java.util.Map;
+import com.kingsrook.qqq.backend.core.actions.dashboard.widgets.ChildRecordListRenderer;
+import com.kingsrook.qqq.backend.core.model.metadata.dashboard.QWidgetMetaData;
+import com.kingsrook.qqq.backend.core.model.metadata.fields.DisplayFormat;
+import com.kingsrook.qqq.backend.core.model.metadata.tables.QTableMetaData;
+
+
+/*******************************************************************************
+ ** CRM presentation shared by package-discovered tables and child widgets.
+ *******************************************************************************/
+public final class CrmPresentation
+{
+   private static final Map<String, String> LABELS = Map.ofEntries(
+      Map.entry("crm_contact", "Contacts"),
+      Map.entry("crm_company", "Companies"),
+      Map.entry("crm_deal", "Deals"),
+      Map.entry("crm_activity", "Activities"),
+      Map.entry("crm_form_submission", "Web Leads"),
+      Map.entry("crm_email_list", "Lists"),
+      Map.entry("crm_pipeline", "Pipelines"),
+      Map.entry("crm_pipeline_stage", "Pipeline Stages"),
+      Map.entry("crm_product", "Products"),
+      Map.entry("crm_email_template", "Email Templates"),
+      Map.entry("crm_email_sequence", "Email Sequences"),
+      Map.entry("crm_sequence_step", "Sequence Steps"),
+      Map.entry("crm_sequence_enrollment", "Sequence Enrollments"),
+      Map.entry("crm_lead_score_rule", "Lead Score Rules"),
+      Map.entry("crm_assignment_rule", "Assignment Rules"),
+      Map.entry("crm_assignment_rule_member", "Assignment Rule Members"),
+      Map.entry("crm_sales_goal", "Sales Goals"),
+      Map.entry("crm_currency", "Currencies"),
+      Map.entry("crm_lifecycle_stage", "Lifecycle Stages"),
+      Map.entry("crm_lead_source", "Lead Sources"),
+      Map.entry("crm_industry", "Industries"),
+      Map.entry("crm_activity_type", "Activity Types"),
+      Map.entry("crm_activity_outcome", "Activity Outcomes"),
+      Map.entry("crm_contact_role", "Contact Roles"),
+      Map.entry("crm_win_loss_reason", "Win/Loss Reasons"),
+      Map.entry("crm_consent_record", "Consent Records"),
+      Map.entry("crm_email_list_member", "List Members"),
+      Map.entry("crm_email_message", "Email Messages"),
+      Map.entry("crm_deal_contact", "Deal Contacts"),
+      Map.entry("crm_deal_product", "Deal Products"),
+      Map.entry("crm_deal_stage_history", "Deal Stage History"),
+      Map.entry("crm_activity_participant", "Activity Participants"),
+      Map.entry("crm_external_mapping", "External Mappings"),
+      Map.entry("crm_job_state", "Job State"));
+   private static final Map<String, List<String>> CHILD_FIELDS = Map.ofEntries(
+      Map.entry("crm_contact", List.of("firstName", "lastName", "email", "phone")),
+      Map.entry("crm_deal", List.of("name", "pipelineStageId", "amount", "expectedCloseDate")),
+      Map.entry("crm_activity", List.of("subject", "activityTypeId", "startDate")),
+      Map.entry("crm_form_submission", List.of("formKey", "createDate", "conversionStatus")),
+      Map.entry("crm_email_list_member", List.of("emailListId", "status")),
+      Map.entry("crm_consent_record", List.of("consentType", "status", "consentDate")),
+      Map.entry("crm_sequence_enrollment", List.of("sequenceId", "status", "enrolledDate")),
+      Map.entry("crm_email_message", List.of("subject", "status", "sentDate")),
+      Map.entry("crm_deal_contact", List.of("contactId", "contactRoleId", "isPrimary")),
+      Map.entry("crm_deal_product", List.of("productId", "quantity", "unitPrice", "totalAmount")),
+      Map.entry("crm_deal_stage_history", List.of("fromStageId", "toStageId", "transitionDate", "userId")));
+
+
+   /*******************************************************************************
+    ** Utility class.
+    *******************************************************************************/
+   private CrmPresentation()
+   {
+   }
+
+
+   /*******************************************************************************
+    ** Explicit labels avoid exposing technical table and user-id names.
+    *******************************************************************************/
+   public static void configureTable(QTableMetaData table)
+   {
+      table.setLabel(LABELS.get(table.getName()));
+      Map<String, String> users = Map.of("ownerUserId", "Owner", "assignedToUserId", "Assigned To",
+         "assignToUserId", "Assign To", "enrolledByUserId", "Enrolled By", "convertedByUserId", "Converted By", "userId", "User");
+      table.getFields().values().forEach(field ->
+      {
+         if(users.containsKey(field.getName()))
+         {
+            field.setLabel(users.get(field.getName()));
+         }
+      });
+      Map<String, List<String>> money = Map.of("crm_deal", List.of("amount", "amountInBaseCurrency", "weightedAmount"),
+         "crm_deal_product", List.of("unitPrice", "totalAmount"), "crm_product", List.of("unitPrice"), "crm_sales_goal", List.of("targetAmount"));
+      for(String field : money.getOrDefault(table.getName(), List.of()))
+      {
+         table.getField(field).setDisplayFormat(DisplayFormat.CURRENCY);
+      }
+   }
+
+
+   /*******************************************************************************
+    ** RC.6 supports a per-widget field list, preserving each full child table.
+    *******************************************************************************/
+   public static void configureChildList(QWidgetMetaData widget, String childTable)
+   {
+      List<String> fields = CHILD_FIELDS.get(childTable);
+      if(fields != null)
+      {
+         widget.withDefaultValue(ChildRecordListRenderer.KEY_ONLY_INCLUDE_FIELD_NAMES, new ArrayList<>(fields));
+      }
+   }
+}
diff --git a/src/main/java/com/kingsrook/qbits/crm/CrmQBitProducer.java b/src/main/java/com/kingsrook/qbits/crm/CrmQBitProducer.java
index 1eb2e05..72a177c 100644
--- a/src/main/java/com/kingsrook/qbits/crm/CrmQBitProducer.java
+++ b/src/main/java/com/kingsrook/qbits/crm/CrmQBitProducer.java
@@ -123,13 +123,14 @@ public class CrmQBitProducer implements QBitMetaDataProducer<CrmQBitConfig>
          widget.setName(snakeCase(widget.getName()));
          QCodeReference permissionChecker = widget.getPermissionRules() == null ? null : widget.getPermissionRules().getCustomPermissionChecker();
          widget.setPermissionRules(CrmPermissions.hasAccessRules(CrmPermissions.BASE).withCustomPermissionChecker(permissionChecker));
-         widget.setGridColumns(12);
+         widget.setGridColumns(com.kingsrook.qbits.crm.widgets.CrmHomeWidgets.TODAY.contains(widget.getName()) ? 4 : 12);
          if(widget.getDefaultValues() != null && widget.getDefaultValues().get("joinName") instanceof String joinName)
          {
             String normalizedJoinName = snakeCase(joinName);
             widget.withDefaultValue("joinName", normalizedJoinName);
             QJoinMetaData join = metaDataProducerMultiOutput.getEach(QJoinMetaData.class).stream()
                .filter(candidate -> candidate.getName().equals(normalizedJoinName)).findFirst().orElseThrow();
+            CrmPresentation.configureChildList(widget, join.getRightTable());
             QTableMetaData parent = metaDataProducerMultiOutput.get(QTableMetaData.class, join.getLeftTable());
             boolean alreadyAttached = parent.getSections() != null && parent.getSections().stream()
                .anyMatch(section -> section.getWidgetName() != null && snakeCase(section.getWidgetName()).equals(widget.getName()));
@@ -141,8 +142,6 @@ public class CrmQBitProducer implements QBitMetaDataProducer<CrmQBitConfig>
          }
       }
 
-      metaDataProducerMultiOutput.get(QTableMetaData.class, "crm_form_submission").setLabel("Web Leads");
-      metaDataProducerMultiOutput.get(QTableMetaData.class, "crm_email_list").setLabel("Lists");
       metaDataProducerMultiOutput.get(QTableMetaData.class, Contact.TABLE_NAME).withSection(
          new QFieldSection("crm_contact_timeline", "Timeline", new QIcon("history"), Tier.T2, List.of())
             .withWidgetName("crm_contact_timeline"));
@@ -165,6 +164,11 @@ public class CrmQBitProducer implements QBitMetaDataProducer<CrmQBitConfig>
       for(QTableMetaData table : metaDataProducerMultiOutput.getEach(QTableMetaData.class))
       {
          String tableName = table.getName();
+         CrmPresentation.configureTable(table);
+         if(tableName.equals(Contact.TABLE_NAME))
+         {
+            addOrComposeCustomizer(table, TableCustomizers.POST_QUERY_RECORD, new QCodeReference(com.kingsrook.qbits.crm.core.customizers.ContactLabelCustomizer.class));
+         }
          if(tableName.equals(Deal.TABLE_NAME) || tableName.equals(Activity.TABLE_NAME))
          {
             addOrComposeCustomizer(table, TableCustomizers.PRE_INSERT_RECORD, new QCodeReference(CrmRelationshipValidator.class));
diff --git a/src/main/java/com/kingsrook/qbits/crm/api/CrmIntakeApi.java b/src/main/java/com/kingsrook/qbits/crm/api/CrmIntakeApi.java
index b724421..90f59e5 100644
--- a/src/main/java/com/kingsrook/qbits/crm/api/CrmIntakeApi.java
+++ b/src/main/java/com/kingsrook/qbits/crm/api/CrmIntakeApi.java
@@ -27,7 +27,6 @@ import java.util.List;
 import java.util.Locale;
 import java.util.Objects;
 import com.kingsrook.qbits.crm.CrmQBitConfig;
-import com.kingsrook.qbits.crm.CrmSessionUtils;
 import com.kingsrook.qbits.crm.core.model.enums.CrmAssignableEntity;
 import com.kingsrook.qbits.crm.core.model.enums.CrmConsentStatus;
 import com.kingsrook.qbits.crm.core.model.enums.CrmConsentType;
@@ -295,7 +294,7 @@ public class CrmIntakeApi
          List<QRecord> stages = store.by("crm_lifecycle_stage", "name", "Lead");
          contact = store.insert("crm_contact", new QRecord().withValue("email", normalize(request.email()))
             .withValue("firstName", name(request.firstName())).withValue("lastName", name(request.lastName()))
-            .withValue("phone", request.phone()).withValue("ownerUserId", CrmSessionUtils.getCurrentUserId())
+            .withValue("phone", request.phone()).withValue("ownerUserId", null)
             .withValue("leadSourceId", leadSource.getValueInteger("id")).withValue("lifecycleStageId", stages.isEmpty() ? null : stages.get(0).getValueInteger("id")));
       }
       else
@@ -396,6 +395,6 @@ public class CrmIntakeApi
     *******************************************************************************/
    private String name(String value)
    {
-      return (value == null || value.isBlank() ? "Not provided" : value);
+      return (value == null || value.isBlank() ? null : value.strip());
    }
 }
diff --git a/src/main/java/com/kingsrook/qbits/crm/core/customizers/ContactLabelCustomizer.java b/src/main/java/com/kingsrook/qbits/crm/core/customizers/ContactLabelCustomizer.java
new file mode 100644
index 0000000..0a2aa1c
--- /dev/null
+++ b/src/main/java/com/kingsrook/qbits/crm/core/customizers/ContactLabelCustomizer.java
@@ -0,0 +1,73 @@
+/*
+ * QQQ - Low-code Application Framework for Engineers.
+ * Copyright (C) 2021-2026.  Kingsrook, LLC
+ * 651 N Broad St Ste 205 # 6917 | Middletown DE 19709 | United States
+ * contact@kingsrook.com
+ * https://github.com/Kingsrook/
+ *
+ * Licensed under the Apache License, Version 2.0 (the "License");
+ * you may not use this file except in compliance with the License.
+ * You may obtain a copy of the License at
+ *
+ *     https://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing, software
+ * distributed under the License is distributed on an "AS IS" BASIS,
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+ * See the License for the specific language governing permissions and
+ * limitations under the License.
+ */
+
+
+package com.kingsrook.qbits.crm.core.customizers;
+
+
+import java.util.List;
+import java.util.Objects;
+import com.kingsrook.qbits.crm.core.model.Contact;
+import com.kingsrook.qqq.backend.core.actions.customizers.AbstractPostQueryCustomizer;
+import com.kingsrook.qqq.backend.core.actions.permissions.FieldSecurityLockHelper;
+import com.kingsrook.qqq.backend.core.context.QContext;
+import com.kingsrook.qqq.backend.core.model.data.QRecord;
+
+
+/*******************************************************************************
+ ** RC.6 recordLabelFormat is printf-only; preserve a computed query/get label.
+ *******************************************************************************/
+public class ContactLabelCustomizer extends AbstractPostQueryCustomizer
+{
+   /*******************************************************************************
+    ** Keep missing names absent in storage while giving records useful labels.
+    *******************************************************************************/
+   @Override
+   public List<QRecord> apply(List<QRecord> records)
+   {
+      for(QRecord record : records)
+      {
+         QRecord visible = new QRecord().withValue("id", record.getValue("id"));
+         for(String name : List.of("firstName", "lastName", "email"))
+         {
+            var field = QContext.getQInstance().getTable(Contact.TABLE_NAME).getField(name);
+            if(FieldSecurityLockHelper.isFieldAccessible(field)
+               && !(input != null && input.getShouldOmitHiddenFields() && field.getIsHidden())
+               && !(input != null && input.getShouldMaskPasswords() && field.getType().needsMasked()))
+            {
+               visible.setValue(name, record.getValue(name));
+            }
+         }
+         record.setRecordLabel(label(visible));
+      }
+      return (records);
+   }
+
+
+   /*******************************************************************************
+    ** Prefer the supplied name, then email, then the record identifier.
+    *******************************************************************************/
+   public static String label(QRecord record)
+   {
+      String name = (Objects.toString(record.getValue("firstName"), "").strip() + " "
+         + Objects.toString(record.getValue("lastName"), "").strip()).strip();
+      return (name.isBlank() ? Objects.toString(record.getValue("email"), Objects.toString(record.getValue("id"), "Contact")) : name);
+   }
+}
diff --git a/src/main/java/com/kingsrook/qbits/crm/core/model/Contact.java b/src/main/java/com/kingsrook/qbits/crm/core/model/Contact.java
index 064fe39..12840e0 100644
--- a/src/main/java/com/kingsrook/qbits/crm/core/model/Contact.java
+++ b/src/main/java/com/kingsrook/qbits/crm/core/model/Contact.java
@@ -101,26 +101,23 @@ public class Contact extends QRecordEntity
       @Override
       public QTableMetaData customizeMetaData(QInstance qInstance, QTableMetaData table) throws QException
       {
-         QFieldSection t1Section = SectionFactory.defaultT1("id", "firstName", "lastName", "email", "phone");
+         QFieldSection t1Section = SectionFactory.defaultT1("firstName", "lastName", "email", "phone");
 
          table
             .withIcon(new QIcon().withName("person"))
-            .withRecordLabelFormat("%s %s")
-            .withRecordLabelFields("firstName", "lastName")
+            .withRecordLabelFormat(null)
+            .withRecordLabelFields(List.of())
             .withSection(t1Section)
             .withSection(new QFieldSection("details", new QIcon().withName("info"), Tier.T2,
                List.of("companyId", "jobTitle", "department", "lifecycleStageId", "leadSourceId",
-                  "ownerUserId", "leadScore", "timezone", "preferredLanguage")))
-            .withSection(new QFieldSection("online", new QIcon().withName("language"), Tier.T2,
-               List.of("secondaryEmail", "mobilePhone", "website", "linkedinUrl")))
-            .withSection(new QFieldSection("address", new QIcon().withName("location_on"), Tier.T2,
-               List.of("addressLine1", "addressLine2", "city", "state", "postalCode", "country")))
-            .withSection(new QFieldSection("communication", new QIcon().withName("settings"), Tier.T2,
-               List.of("doNotEmail", "doNotCall", "unsubscribeDate")))
+                  "ownerUserId", "leadScore", "timezone", "preferredLanguage", "description")))
+            .withSection(new QFieldSection("contactInformation", "Contact Information", new QIcon("contact_mail"), Tier.T2,
+               List.of("secondaryEmail", "mobilePhone", "website", "linkedinUrl", "addressLine1", "addressLine2", "city", "state", "postalCode", "country",
+                  "doNotEmail", "doNotCall", "unsubscribeDate")))
             .withSection(new QFieldSection("attribution", new QIcon().withName("campaign"), Tier.T2,
                List.of("firstTouchUtmSource", "firstTouchUtmMedium", "firstTouchUtmCampaign", "firstTouchUtmContent", "firstTouchUtmTerm", "firstTouchLandingPage", "firstTouchReferrer", "firstTouchDate", "lastTouchUtmSource", "lastTouchUtmMedium", "lastTouchUtmCampaign", "lastTouchUtmContent", "lastTouchUtmTerm", "lastTouchLandingPage", "lastTouchReferrer", "lastTouchDate")).withLabel("Attribution"))
-            .withSection(SectionFactory.defaultT2("description"))
-            .withSection(SectionFactory.defaultT3("lastActivityDate", "lastContactedDate", "createDate", "modifyDate"));
+            .withSection(new QFieldSection("system", "System", new QIcon("settings"), Tier.T3,
+               List.of("id", "lastActivityDate", "lastContactedDate", "createDate", "modifyDate")));
 
 
 
@@ -181,10 +178,10 @@ public class Contact extends QRecordEntity
    @QField(isEditable = false, isPrimaryKey = true)
    private Integer id;
 
-   @QField(isRequired = true, maxLength = 100, valueTooLongBehavior = ValueTooLongBehavior.ERROR)
+   @QField(maxLength = 100, valueTooLongBehavior = ValueTooLongBehavior.ERROR)
    private String firstName;
 
-   @QField(isRequired = true, maxLength = 100, valueTooLongBehavior = ValueTooLongBehavior.ERROR)
+   @QField(maxLength = 100, valueTooLongBehavior = ValueTooLongBehavior.ERROR)
    private String lastName;
 
    @QField(maxLength = 320, valueTooLongBehavior = ValueTooLongBehavior.ERROR)
diff --git a/src/main/java/com/kingsrook/qbits/crm/deals/customizers/DealInitializationCustomizer.java b/src/main/java/com/kingsrook/qbits/crm/deals/customizers/DealInitializationCustomizer.java
index f92b27c..a2a78a8 100644
--- a/src/main/java/com/kingsrook/qbits/crm/deals/customizers/DealInitializationCustomizer.java
+++ b/src/main/java/com/kingsrook/qbits/crm/deals/customizers/DealInitializationCustomizer.java
@@ -31,6 +31,7 @@ package com.kingsrook.qbits.crm.deals.customizers;
 import java.math.BigDecimal;
 import java.math.RoundingMode;
 import java.time.Instant;
+import java.time.ZoneOffset;
 import java.util.List;
 import com.kingsrook.qbits.crm.CrmSessionUtils;
 import com.kingsrook.qbits.crm.deals.model.Deal;
@@ -130,6 +131,13 @@ public class DealInitializationCustomizer extends AbstractPostInsertCustomizer
          }
       }
 
+      if(stage != null && (Boolean.TRUE.equals(stage.getIsClosedWon()) || Boolean.TRUE.equals(stage.getIsClosedLost()))
+         && record.getValue("actualCloseDate") == null)
+      {
+         updateRecord.setValue("actualCloseDate", now.atZone(ZoneOffset.UTC).toLocalDate());
+         needsUpdate = true;
+      }
+
       ///////////////////////////////////////////
       // calculate weightedAmount              //
       ///////////////////////////////////////////
diff --git a/src/main/java/com/kingsrook/qbits/crm/widgets/CrmContactTimelineRenderer.java b/src/main/java/com/kingsrook/qbits/crm/widgets/CrmContactTimelineRenderer.java
index 36cbbeb..9118e32 100644
--- a/src/main/java/com/kingsrook/qbits/crm/widgets/CrmContactTimelineRenderer.java
+++ b/src/main/java/com/kingsrook/qbits/crm/widgets/CrmContactTimelineRenderer.java
@@ -22,19 +22,26 @@
 package com.kingsrook.qbits.crm.widgets;
 
 
+import java.time.DateTimeException;
 import java.time.Instant;
+import java.time.ZoneId;
+import java.time.ZoneOffset;
+import java.time.format.DateTimeFormatter;
 import java.util.ArrayList;
 import java.util.Comparator;
 import java.util.List;
+import java.util.Locale;
 import java.util.Map;
 import java.util.Objects;
 import com.kingsrook.qqq.backend.core.actions.ai.output.AiLinkBuilder;
 import com.kingsrook.qqq.backend.core.actions.dashboard.widgets.AbstractWidgetRenderer;
 import com.kingsrook.qqq.backend.core.actions.tables.GetAction;
+import com.kingsrook.qqq.backend.core.context.QContext;
 import com.kingsrook.qqq.backend.core.exceptions.QException;
 import com.kingsrook.qqq.backend.core.model.actions.widgets.RenderWidgetInput;
 import com.kingsrook.qqq.backend.core.model.actions.widgets.RenderWidgetOutput;
 import com.kingsrook.qqq.backend.core.model.data.QRecord;
+import com.kingsrook.qqq.backend.core.model.session.QSession;
 
 
 /*******************************************************************************
@@ -70,9 +77,41 @@ public class CrmContactTimelineRenderer extends AbstractWidgetRenderer
             String kind = Map.of("crm_activity", "Activity", "crm_email_message", "Email message",
                "crm_form_submission", "Web lead", "crm_consent_record", "Consent record").get(table);
             String detail = Objects.toString(record.getValue("subject"), Objects.toString(record.getValue("email"), kind));
-            rows.add(CrmHomeRenderer.row(AiLinkBuilder.recordHref(table, record.getValue("id")), record.getValue("createDate"), kind, detail));
+            rows.add(CrmHomeRenderer.row(AiLinkBuilder.recordHref(table, record.getValue("id")), formatDate(record.getValueInstant("createDate")), kind, detail));
          }
       }
       return (new RenderWidgetOutput(CrmHomeRenderer.table(rows, "Recorded", "Kind", "Details")));
    }
+
+
+   /*******************************************************************************
+    ** Prefer the session timezone (including DST), then offset, otherwise UTC.
+    *******************************************************************************/
+   static String formatDate(Instant instant)
+   {
+      if(instant == null)
+      {
+         return ("");
+      }
+      ZoneId zone = ZoneOffset.UTC;
+      QSession session = QContext.getQSession();
+      String timezone = session == null ? null : session.getValue(QSession.VALUE_KEY_USER_TIMEZONE);
+      String offset = session == null ? null : session.getValue(QSession.VALUE_KEY_USER_TIMEZONE_OFFSET_MINUTES);
+      try
+      {
+         if(timezone != null && !timezone.isBlank())
+         {
+            zone = ZoneId.of(timezone);
+         }
+         else if(offset != null && !offset.isBlank())
+         {
+            zone = ZoneOffset.ofTotalSeconds(Math.multiplyExact(60, Integer.parseInt(offset)));
+         }
+      }
+      catch(DateTimeException | IllegalArgumentException | ArithmeticException e)
+      {
+         zone = ZoneOffset.UTC;
+      }
+      return (DateTimeFormatter.ofPattern("MMM d, uuuu h:mm a", Locale.US).withZone(zone).format(instant));
+   }
 }
diff --git a/src/main/java/com/kingsrook/qbits/crm/widgets/CrmHomeRenderer.java b/src/main/java/com/kingsrook/qbits/crm/widgets/CrmHomeRenderer.java
index 9f5a098..2dc529a 100644
--- a/src/main/java/com/kingsrook/qbits/crm/widgets/CrmHomeRenderer.java
+++ b/src/main/java/com/kingsrook/qbits/crm/widgets/CrmHomeRenderer.java
@@ -25,6 +25,8 @@ package com.kingsrook.qbits.crm.widgets;
 import java.io.Serializable;
 import java.math.BigDecimal;
 import java.math.RoundingMode;
+import java.text.DecimalFormat;
+import java.text.DecimalFormatSymbols;
 import java.time.Instant;
 import java.time.LocalDate;
 import java.time.ZoneOffset;
@@ -33,6 +35,7 @@ import java.util.ArrayList;
 import java.util.Comparator;
 import java.util.LinkedHashMap;
 import java.util.List;
+import java.util.Locale;
 import java.util.Map;
 import java.util.Objects;
 import com.kingsrook.qbits.crm.core.model.enums.CrmFormConversionStatus;
@@ -118,11 +121,20 @@ public class CrmHomeRenderer extends AbstractWidgetRenderer
 
 
    /*******************************************************************************
-    ** Preserve decimals and large counts in the standard statistics renderer.
+    ** Format statistics with the configured base currency in the value.
     *******************************************************************************/
-   private StatisticsData statistic(BigDecimal value, boolean currency)
+   private StatisticsData statistic(BigDecimal value, boolean currency) throws QException
    {
-      return (new StatisticsData().withCount(value).withCountContext(currency ? "base currency" : null));
+      String prefix = "";
+      if(currency)
+      {
+         List<QRecord> base = query("crm_currency", equalsFilter("isBaseCurrency", true), "id", true, 1);
+         if(!base.isEmpty() && base.getFirst().getValueString("currencyCode") != null)
+         {
+            prefix = base.getFirst().getValueString("currencyCode") + " ";
+         }
+      }
+      return (new StatisticsData().withCount(prefix + formatAmount(value)));
    }
 
 
@@ -197,7 +209,7 @@ public class CrmHomeRenderer extends AbstractWidgetRenderer
 
 
    /*******************************************************************************
-    ** Stage and deal count share one column, keeping both monetary columns.
+    ** Separate the stage label, integer count and weighted base-currency amount.
     *******************************************************************************/
    private TableData pipeline(RenderWidgetInput input) throws QException
    {
@@ -220,10 +232,10 @@ public class CrmHomeRenderer extends AbstractWidgetRenderer
          {
             BigDecimal[] values = totals.getOrDefault(stage.getValue("id"), new BigDecimal[] {BigDecimal.ZERO, BigDecimal.ZERO, BigDecimal.ZERO});
             String href = AiLinkBuilder.recordHref(STAGE, stage.getValue("id"));
-            rows.add(row(href, stage.getValueString("name") + " (" + values[0].toPlainString() + " deals)", values[1], values[2]));
+            rows.add(row(href, stage.getValueString("name"), values[0].toBigIntegerExact(), formatAmount(values[2])));
          }
       }
-      TableData data = table(rows, "Stage / deals", "Amount (base)", "Weighted amount (base)");
+      TableData data = table(rows, "Stage", "Deals", "Weighted amount");
       if(pipelines.size() > 1)
       {
          data.withDropdownNameList(List.of("pipelineId")).withDropdownLabelList(List.of("Pipeline"))
@@ -246,7 +258,7 @@ public class CrmHomeRenderer extends AbstractWidgetRenderer
          LocalDate start = today.withDayOfMonth(1).plusMonths(month);
          QQueryFilter filter = period(dealStatus(false), "expectedCloseDate", start, start.plusMonths(1));
          BigDecimal[] totals = totals(filter);
-         rows.add(row(AiLinkBuilder.filteredTableHref(DEAL, filter), start.toString().substring(0, 7), totals[0], totals[2]));
+         rows.add(row(AiLinkBuilder.filteredTableHref(DEAL, filter), start.toString().substring(0, 7), totals[0].toBigIntegerExact(), formatAmount(totals[2])));
       }
       return (table(rows, "Month", "Deals", "Weighted amount (base)"));
    }
@@ -292,7 +304,7 @@ public class CrmHomeRenderer extends AbstractWidgetRenderer
       for(QRecord lead : query("crm_form_submission", new QQueryFilter(), "createDate", false, 10))
       {
          String name = (Objects.toString(lead.getValue("firstName"), "") + " " + Objects.toString(lead.getValue("lastName"), "")).trim();
-         if(name.isBlank())
+         if(Objects.toString(lead.getValue("firstName"), "").isBlank() || Objects.toString(lead.getValue("lastName"), "").isBlank())
          {
             name = Objects.toString(lead.getValue("email"), "Web lead");
          }
@@ -339,7 +351,7 @@ public class CrmHomeRenderer extends AbstractWidgetRenderer
          BigDecimal target = CrmCurrencyUtils.convertToBaseCurrency(goal.getValueBigDecimal("targetAmount"), goal.getValueString("currencyCode"));
          String attainment = target != null && target.signum() > 0 ? actual.multiply(BigDecimal.valueOf(100)).divide(target, 1, RoundingMode.HALF_UP) + "%" : "No target";
          rows.add(row(AiLinkBuilder.recordHref("crm_sales_goal", goal.getValue("id")),
-            goal.getValueString("userId") + " (" + attainment + ")", target, actual));
+            goal.getValueString("userId") + " (" + attainment + ")", formatAmount(target), formatAmount(actual)));
       }
       TableData data = table(rows, "Owner / attainment", "Target (base)", "Won (base)");
       return (data);
@@ -362,7 +374,7 @@ public class CrmHomeRenderer extends AbstractWidgetRenderer
          Serializable user = result.getGroupByValue(owner);
          QQueryFilter ownerFilter = filter.clone().withCriteria(new QFilterCriteria("ownerUserId", user == null ? QCriteriaOperator.IS_BLANK : QCriteriaOperator.EQUALS, user));
          rows.add(row(AiLinkBuilder.filteredTableHref(DEAL, ownerFilter), Objects.toString(user, "Unassigned"),
-            number(result.getAggregateValue(COUNT)), number(result.getAggregateValue(AMOUNT))));
+            number(result.getAggregateValue(COUNT)).toBigIntegerExact(), formatAmount(number(result.getAggregateValue(AMOUNT)))));
       }
       return (table(rows, "Owner", "Won deals", "Won amount (base)"));
    }
@@ -457,6 +469,18 @@ public class CrmHomeRenderer extends AbstractWidgetRenderer
    }
 
 
+   /*******************************************************************************
+    ** Group amounts without losing fractional precision or padding whole amounts.
+    *******************************************************************************/
+   static String formatAmount(BigDecimal value)
+   {
+      BigDecimal amount = value == null ? BigDecimal.ZERO : value;
+      DecimalFormat format = new DecimalFormat("#,##0", DecimalFormatSymbols.getInstance(Locale.US));
+      format.setMaximumFractionDigits(Math.max(0, amount.scale()));
+      return (format.format(amount));
+   }
+
+
    /*******************************************************************************
     ** Every cell navigates to its record, or to the records in an aggregate.
     *******************************************************************************/
diff --git a/src/main/java/com/kingsrook/qbits/crm/widgets/CrmHomeWidgets.java b/src/main/java/com/kingsrook/qbits/crm/widgets/CrmHomeWidgets.java
index 5c8d5b6..f9eaf6f 100644
--- a/src/main/java/com/kingsrook/qbits/crm/widgets/CrmHomeWidgets.java
+++ b/src/main/java/com/kingsrook/qbits/crm/widgets/CrmHomeWidgets.java
@@ -54,7 +54,7 @@ public class CrmHomeWidgets extends MetaDataProducer<MetaDataProducerMultiOutput
       {
          output.add(widget(HOME.get(i), labels.get(i), i == 0 ? WidgetType.PARENT_WIDGET : WidgetType.TABLE));
       }
-      List<String> statistics = List.of("Open pipeline (base currency)", "Won this month (base currency)", "New contacts (30 days)", "Web leads (7 days)", "My overdue activities");
+      List<String> statistics = List.of("Open pipeline", "Won this month", "New contacts (30 days)", "Web leads (7 days)", "My overdue activities");
       for(int i = 0; i < TODAY.size(); i++)
       {
          output.add(widget(TODAY.get(i), statistics.get(i), WidgetType.STATISTICS));
diff --git a/src/main/resources/db/liquibase/qbit-crm/crm.changelog.sql b/src/main/resources/db/liquibase/qbit-crm/crm.changelog.sql
index 4fb5250..b8033c3 100644
--- a/src/main/resources/db/liquibase/qbit-crm/crm.changelog.sql
+++ b/src/main/resources/db/liquibase/qbit-crm/crm.changelog.sql
@@ -688,3 +688,9 @@ CREATE TABLE IF NOT EXISTS crm_job_state (
    last_success TIMESTAMP WITHOUT TIME ZONE,
    last_full_pass TIMESTAMP WITHOUT TIME ZONE
 );
+
+--changeset qbit-crm:crm_nullable_intake_names_and_owners
+ALTER TABLE crm_contact ALTER COLUMN first_name DROP NOT NULL;
+ALTER TABLE crm_contact ALTER COLUMN last_name DROP NOT NULL;
+ALTER TABLE crm_contact ALTER COLUMN owner_user_id DROP NOT NULL;
+ALTER TABLE crm_deal ALTER COLUMN owner_user_id DROP NOT NULL;
diff --git a/src/main/resources/help/qbit-crm.yaml b/src/main/resources/help/qbit-crm.yaml
index b5b8dad..8e87252 100644
--- a/src/main/resources/help/qbit-crm.yaml
+++ b/src/main/resources/help/qbit-crm.yaml
@@ -357,11 +357,11 @@ entries:
   - key: table:crm_contact;field:firstName
     summary: "The person's given name."
     content: |
-      The person's given name. This is personal data and is removed by Erase Personal Data.
+      The person's given name, when supplied. Email-only contacts may leave names blank. This is personal data and is removed by Erase Personal Data.
   - key: table:crm_contact;field:lastName
     summary: "The person's family name."
     content: |
-      The person's family name. This is personal data and is removed by Erase Personal Data.
+      The person's family name, when supplied. This is personal data and is removed by Erase Personal Data.
   - key: table:crm_contact;field:email
     summary: "Email address used to identify or contact the person."
     content: |
@@ -593,11 +593,11 @@ entries:
   - key: table:crm_form_submission;field:firstName
     summary: "The person's given name."
     content: |
-      The person's given name. This is personal data and is removed by Erase Personal Data.
+      The person's given name, when supplied. Email-only contacts may leave names blank. This is personal data and is removed by Erase Personal Data.
   - key: table:crm_form_submission;field:lastName
     summary: "The person's family name."
     content: |
-      The person's family name. This is personal data and is removed by Erase Personal Data.
+      The person's family name, when supplied. This is personal data and is removed by Erase Personal Data.
   - key: table:crm_form_submission;field:company
     summary: "The company name as submitted on the form; review it before linking to an existing organization."
     content: |
diff --git a/src/test/java/com/kingsrook/qbits/crm/CrmAppMetaDataTest.java b/src/test/java/com/kingsrook/qbits/crm/CrmAppMetaDataTest.java
index b35e4a8..26f20f2 100644
--- a/src/test/java/com/kingsrook/qbits/crm/CrmAppMetaDataTest.java
+++ b/src/test/java/com/kingsrook/qbits/crm/CrmAppMetaDataTest.java
@@ -137,7 +137,7 @@ class CrmAppMetaDataTest extends BaseTest
 
 
    /*******************************************************************************
-    ** No retired trends; all widgets have explicit protection and full width.
+    ** No retired trends; all widgets have explicit protection and statistics use compact widths.
     *******************************************************************************/
    @Test
    void widgets()
@@ -147,7 +147,7 @@ class CrmAppMetaDataTest extends BaseTest
       for(QWidgetMetaDataInterface widget : instance.getWidgets().values())
       {
          assertThat(widget.getPermissionRules()).isNotNull();
-         assertThat(widget.getGridColumns()).isEqualTo(12);
+         assertThat(widget.getGridColumns()).isEqualTo(CrmHomeWidgets.TODAY.contains(widget.getName()) ? 4 : 12);
          assertThat(widget.getType()).isNotEqualTo(WidgetType.HTML.getType());
       }
    }
diff --git a/src/test/java/com/kingsrook/qbits/crm/CrmPresentationTest.java b/src/test/java/com/kingsrook/qbits/crm/CrmPresentationTest.java
new file mode 100644
index 0000000..dcdf7a8
--- /dev/null
+++ b/src/test/java/com/kingsrook/qbits/crm/CrmPresentationTest.java
@@ -0,0 +1,138 @@
+/*
+ * QQQ - Low-code Application Framework for Engineers.
+ * Copyright (C) 2021-2026.  Kingsrook, LLC
+ * 651 N Broad St Ste 205 # 6917 | Middletown DE 19709 | United States
+ * contact@kingsrook.com
+ * https://github.com/Kingsrook/
+ *
+ * Licensed under the Apache License, Version 2.0 (the "License");
+ * you may not use this file except in compliance with the License.
+ * You may obtain a copy of the License at
+ *
+ *     https://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing, software
+ * distributed under the License is distributed on an "AS IS" BASIS,
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+ * See the License for the specific language governing permissions and
+ * limitations under the License.
+ */
+
+
+package com.kingsrook.qbits.crm;
+
+
+import java.util.List;
+import com.kingsrook.qbits.crm.core.customizers.ContactLabelCustomizer;
+import com.kingsrook.qqq.backend.core.actions.tables.GetAction;
+import com.kingsrook.qqq.backend.core.actions.tables.InsertAction;
+import com.kingsrook.qqq.backend.core.actions.tables.QueryAction;
+import com.kingsrook.qqq.backend.core.context.QContext;
+import com.kingsrook.qqq.backend.core.model.actions.tables.insert.InsertInput;
+import com.kingsrook.qqq.backend.core.model.actions.tables.query.QueryInput;
+import com.kingsrook.qqq.backend.core.model.data.QRecord;
+import com.kingsrook.qqq.backend.core.model.metadata.fields.DisplayFormat;
+import com.kingsrook.qqq.backend.core.model.metadata.tables.Tier;
+import org.junit.jupiter.api.Test;
+import static org.assertj.core.api.Assertions.assertThat;
+
+
+/*******************************************************************************
+ ** Presentation contracts remain stable across all discovered CRM metadata.
+ *******************************************************************************/
+class CrmPresentationTest extends BaseTest
+{
+   /*******************************************************************************
+    ** Every table has an explicit human label and user identifiers read naturally.
+    *******************************************************************************/
+   @Test
+   void labelsAndMoney()
+   {
+      var instance = QContext.getQInstance();
+      for(var table : instance.getTables().values())
+      {
+         assertThat(table.getLabel()).isNotBlank().doesNotContain("_").isNotEqualToIgnoringCase(table.getName());
+         table.getFields().values().stream().filter(field -> field.getName().endsWith("UserId"))
+            .forEach(field -> assertThat(field.getLabel()).doesNotContain("User Id"));
+      }
+      assertThat(instance.getTable("crm_contact").getLabel()).isEqualTo("Contacts");
+      assertThat(instance.getTable("crm_deal").getField("amount").getDisplayFormat()).isEqualTo(DisplayFormat.CURRENCY);
+      assertThat(instance.getTable("crm_deal_product").getField("totalAmount").getDisplayFormat()).isEqualTo(DisplayFormat.CURRENCY);
+      assertThat(instance.getTable("crm_product").getField("unitPrice").getDisplayFormat()).isEqualTo(DisplayFormat.CURRENCY);
+      assertThat(instance.getTable("crm_sales_goal").getField("targetAmount").getDisplayFormat()).isEqualTo(DisplayFormat.CURRENCY);
+      for(String table : List.of("crm_contact", "crm_deal"))
+      {
+         assertThat(instance.getTable(table).getField("ownerUserId").getIsRequired()).isFalse();
+         assertThat(instance.getTable(table).getField("ownerUserId").getLabel()).isEqualTo("Owner");
+      }
+   }
+
+
+   /*******************************************************************************
+    ** All record-screen child lists have at most four valid, deliberate columns.
+    *******************************************************************************/
+   @Test
+   void sectionsAndChildLists()
+   {
+      var instance = QContext.getQInstance();
+      var contact = instance.getTable("crm_contact");
+      assertThat(contact.getSections()).extracting(section -> section.getName())
+         .contains("details", "contactInformation", "attribution", "system").doesNotContain("online", "address", "communication", "data", "dates");
+      assertThat(contact.getSections().stream().filter(section -> section.getName().equals("system")).findFirst().orElseThrow().getTier()).isEqualTo(Tier.T3);
+      for(String parent : List.of("crm_contact", "crm_company", "crm_deal"))
+      {
+         instance.getTable(parent).getSections().stream().filter(section -> section.getWidgetName() != null).forEach(section ->
+         {
+            var widget = instance.getWidget(section.getWidgetName());
+            if(widget.getDefaultValues() != null && widget.getDefaultValues().get("joinName") instanceof String joinName)
+            {
+               var child = instance.getTable(instance.getJoin(joinName).getRightTable());
+               List<?> fields = (List<?>) widget.getDefaultValues().get("onlyIncludeFieldNames");
+               assertThat(fields).isNotEmpty().hasSizeLessThanOrEqualTo(4);
+               fields.forEach(field -> assertThat(child.getFields()).containsKey(field.toString()));
+            }
+         });
+      }
+   }
+
+
+   /*******************************************************************************
+    ** A computed label must not re-expose fields omitted by the record view.
+    *******************************************************************************/
+   @Test
+   void hiddenNamesStayOutOfLabels() throws Exception
+   {
+      QRecord inserted = new InsertAction().execute(new InsertInput("crm_contact").withRecord(new QRecord()
+         .withValue("firstName", "Private").withValue("lastName", "Name").withValue("email", "visible@example.test"))).getRecords().getFirst();
+      var table = QContext.getQInstance().getTable("crm_contact");
+      table.getField("firstName").setIsHidden(true);
+      table.getField("lastName").setIsHidden(true);
+      var input = new com.kingsrook.qqq.backend.core.model.actions.tables.get.GetInput("crm_contact").withPrimaryKey(inserted.getValue("id"));
+      input.setShouldOmitHiddenFields(true);
+      QRecord visible = new GetAction().execute(input).getRecord();
+      assertThat(visible.getRecordLabel()).isEqualTo("visible@example.test");
+      assertThat(visible.getValue("firstName")).isNull();
+   }
+
+
+   /*******************************************************************************
+    ** Missing names remain null while get and query return useful record labels.
+    *******************************************************************************/
+   @Test
+   void contactNameFallbacks() throws Exception
+   {
+      for(String[] values : new String[][] {{"Ada", "Lovelace", "Ada Lovelace"}, {"Ada", null, "Ada"}, {null, null, "ada@example.test"}})
+      {
+         QRecord inserted = new InsertAction().execute(new InsertInput("crm_contact").withRecord(new QRecord()
+            .withValue("firstName", values[0]).withValue("lastName", values[1]).withValue("email", "ada@example.test"))).getRecords().getFirst();
+         assertThat(inserted.getErrors()).isNullOrEmpty();
+         QRecord record = GetAction.execute("crm_contact", inserted.getValue("id"));
+         assertThat(record.getRecordLabel()).isEqualTo(values[2]);
+         assertThat(record.getValue("lastName")).isEqualTo(values[1]);
+      }
+      assertThat(new QueryAction().execute(new QueryInput("crm_contact")).getRecords()).extracting(QRecord::getRecordLabel)
+         .containsExactly("Ada Lovelace", "Ada", "ada@example.test");
+      assertThat(ContactLabelCustomizer.label(new QRecord().withValue("firstName", "  ").withValue("lastName", " ").withValue("email", "mail@example.test")))
+         .isEqualTo("mail@example.test");
+   }
+}
diff --git a/src/test/java/com/kingsrook/qbits/crm/CrmRdbmsTest.java b/src/test/java/com/kingsrook/qbits/crm/CrmRdbmsTest.java
index 3f23437..7cfe005 100644
--- a/src/test/java/com/kingsrook/qbits/crm/CrmRdbmsTest.java
+++ b/src/test/java/com/kingsrook/qbits/crm/CrmRdbmsTest.java
@@ -270,20 +270,41 @@ class CrmRdbmsTest
 
 
    /*******************************************************************************
-    ** Both install paths contain identical SQL, with one Liquibase changeset per table.
+    ** Fresh DDL and the full upgrade changelog produce identical column definitions.
     *******************************************************************************/
    @Test
    void testLiquibaseMatchesReferenceDdl() throws Exception
    {
-      String ddl = Files.readString(Path.of("docs/ddl/postgres.sql"));
       String changelog = Files.readString(Path.of("src/main/resources/db/liquibase/qbit-crm/crm.changelog.sql"));
       assertThat(changelog).startsWith("--liquibase formatted sql");
-      assertThat(changelog.lines().filter(line -> line.startsWith("--changeset qbit-crm:")).count()).isEqualTo(34);
-      assertThat(stripComments(changelog)).isEqualTo(stripComments(ddl));
+      assertThat(changelog.lines().filter(line -> line.startsWith("--changeset qbit-crm:")).count()).isEqualTo(35);
+      var freshColumns = schemaColumns();
+      executeSql("DROP ALL OBJECTS;");
+      executeSql(changelog);
+      assertThat(schemaColumns()).isEqualTo(freshColumns);
+      insert("crm_contact", new QRecord().withValue("email", "email-only@example.test"));
    }
 
 
 
+   /*******************************************************************************
+    ** Capture persisted types and nullability for both installation paths.
+    *******************************************************************************/
+   private java.util.Map<String, String> schemaColumns() throws Exception
+   {
+      java.util.Map<String, String> columns = new java.util.TreeMap<>();
+      try(ResultSet rows = connection.getMetaData().getColumns(null, "public", "crm_%", null))
+      {
+         while(rows.next())
+         {
+            columns.put(rows.getString("TABLE_NAME") + "." + rows.getString("COLUMN_NAME"),
+               rows.getString("TYPE_NAME") + ":" + rows.getInt("COLUMN_SIZE") + ":" + rows.getInt("NULLABLE"));
+         }
+      }
+      return (columns);
+   }
+
+
    /*******************************************************************************
     ** Insert through QQQ and fail on record-level validation errors.
     *******************************************************************************/
@@ -359,7 +380,7 @@ class CrmRdbmsTest
       input.setWidgetMetaData(qInstance.getWidget("crm_pipeline_summary"));
       TableData pipeline = (TableData) renderer.execute(input).getWidgetData();
       assertThat(pipeline.getRows()).hasSize(2);
-      assertThat(pipeline.getRows().getFirst().get("first").toString()).endsWith(">Open (1 deals)</a>");
+      assertThat(pipeline.getRows().getFirst().get("first").toString()).endsWith(">Open</a>");
       input.setWidgetMetaData(qInstance.getWidget("crm_deal_forecast"));
       TableData forecast = (TableData) renderer.execute(input).getWidgetData();
       assertThat(forecast.getRows()).hasSize(6);
diff --git a/src/test/java/com/kingsrook/qbits/crm/actions/CrmActionsTest.java b/src/test/java/com/kingsrook/qbits/crm/actions/CrmActionsTest.java
index 813506b..7c21740 100644
--- a/src/test/java/com/kingsrook/qbits/crm/actions/CrmActionsTest.java
+++ b/src/test/java/com/kingsrook/qbits/crm/actions/CrmActionsTest.java
@@ -386,7 +386,9 @@ class CrmActionsTest extends BaseTest
          put("crm_contact", new QRecord().withValue("id", 10 + i * 2).withValue("lastName", "Contact").withValue("ownerUserId", "original"));
       }
       PageObserver.sizes.clear();
-      QContext.getQInstance().getTable("crm_contact").withCustomizer(TableCustomizers.POST_QUERY_RECORD, new QCodeReference(PageObserver.class));
+      QContext.getQInstance().getTable("crm_contact").getCustomizers().remove(TableCustomizers.POST_QUERY_RECORD.getRole());
+      QContext.getQInstance().getTable("crm_contact").withCustomizer(TableCustomizers.POST_QUERY_RECORD, com.kingsrook.qqq.backend.core.actions.customizers.MultiCustomizer.of(
+            new QCodeReference(com.kingsrook.qbits.crm.core.customizers.ContactLabelCustomizer.class), new QCodeReference(PageObserver.class)));
       RunProcessOutput result = new RunProcessAction().execute(new RunProcessInput().withProcessName("crm_calculate_lead_scores"));
       assertThat(result.getValues().get("totalContacts")).isEqualTo(405);
       assertThat(result.getValues().get("updatedCount")).isEqualTo(405);
diff --git a/src/test/java/com/kingsrook/qbits/crm/api/CrmApisTest.java b/src/test/java/com/kingsrook/qbits/crm/api/CrmApisTest.java
index e0261a1..bdfc1af 100644
--- a/src/test/java/com/kingsrook/qbits/crm/api/CrmApisTest.java
+++ b/src/test/java/com/kingsrook/qbits/crm/api/CrmApisTest.java
@@ -99,6 +99,23 @@ public class CrmApisTest extends BaseTest
 
    }
 
+   /*******************************************************************************
+    ** Email-only intake preserves absent names and never assigns the service user.
+    *******************************************************************************/
+   @Test
+   void emailOnlyIntakeHasNoOwner() throws Exception
+   {
+      QContext.getQSession().setIdReference("site-api-system");
+      CrmFormResult result = intake.submitForm(new CrmFormRequest("contact", FormType.CONTACT, null, " ", "only@example.test",
+         null, null, "Hello", false, "Reply", null, null, null, null, null, null, null, null, null));
+      QRecord contact = CrmStore.asUser().get("crm_contact", result.contactId());
+      assertThat(contact.getValue("firstName")).isNull();
+      assertThat(contact.getValue("lastName")).isNull();
+      assertThat(contact.getValue("ownerUserId")).isNull();
+      assertThat(contact.getRecordLabel()).isEqualTo("only@example.test");
+   }
+
+
    /*******************************************************************************
     ** Form preserves first touch and never grants implicit marketing consent.
     *******************************************************************************/
@@ -530,7 +547,7 @@ public class CrmApisTest extends BaseTest
       assertThat(CrmStore.trusted().by("crm_contact", "email", "subscriber@example.test").get(0).getValueString("ownerUserId")).isEqualTo("sales-0");
       QContext.getQSession().setIdReference("named-owner");
       Integer owned = intake.submitForm(form("owned@example.test", false, "owned")).contactId();
-      assertThat(CrmStore.trusted().get("crm_contact", owned).getValueString("ownerUserId")).isEqualTo("named-owner");
+      assertThat(CrmStore.trusted().get("crm_contact", owned).getValueString("ownerUserId")).isEqualTo("sales-1");
       CrmStore.trusted().update("crm_contact", new QRecord().withValue("id", first.contactId()).withValue("ownerUserId", "system"));
       intake.submitForm(form("first@example.test", false, "existing-unowned"));
       assertThat(CrmStore.trusted().get("crm_contact", first.contactId()).getValueString("ownerUserId")).isEqualTo("system");
diff --git a/src/test/java/com/kingsrook/qbits/crm/core/model/ContactTest.java b/src/test/java/com/kingsrook/qbits/crm/core/model/ContactTest.java
index c70400e..3bee180 100644
--- a/src/test/java/com/kingsrook/qbits/crm/core/model/ContactTest.java
+++ b/src/test/java/com/kingsrook/qbits/crm/core/model/ContactTest.java
@@ -127,7 +127,7 @@ class ContactTest extends BaseTest
       ///////////////////////////////////
       // verify T1 identity section    //
       ///////////////////////////////////
-      assertThat(table.getSections().get(0).getFieldNames()).contains("id", "firstName", "lastName", "email", "phone");
+      assertThat(table.getSections().get(0).getFieldNames()).contains("firstName", "lastName", "email", "phone");
    }
 
 
diff --git a/src/test/java/com/kingsrook/qbits/crm/deals/customizers/DealInitializationCustomizerTest.java b/src/test/java/com/kingsrook/qbits/crm/deals/customizers/DealInitializationCustomizerTest.java
index a0065ef..dfecf14 100644
--- a/src/test/java/com/kingsrook/qbits/crm/deals/customizers/DealInitializationCustomizerTest.java
+++ b/src/test/java/com/kingsrook/qbits/crm/deals/customizers/DealInitializationCustomizerTest.java
@@ -119,6 +119,30 @@ class DealInitializationCustomizerTest extends BaseTest
 
 
 
+   /*******************************************************************************
+    ** Lost-stage inserts close immediately while imported dates are preserved.
+    *******************************************************************************/
+   @Test
+   void closedStageDates() throws QException
+   {
+      Integer pipeline = insertPipeline("Closed imports");
+      Integer stage = new InsertAction().execute(new InsertInput(PipelineStage.TABLE_NAME).withRecordEntity(new PipelineStage()
+         .withPipelineId(pipeline).withName("Lost").withSortOrder(1).withProbabilityPct(0).withIsClosedLost(true)))
+         .getRecords().getFirst().getValueInteger("id");
+      Deal lost = new Deal(GetAction.execute(Deal.TABLE_NAME, insertDeal("Lost", pipeline, stage, BigDecimal.TEN)));
+      assertEquals(java.time.LocalDate.now(java.time.ZoneOffset.UTC), lost.getActualCloseDate());
+      assertNotNull(lost.getStageEnteredDate());
+      java.time.LocalDate closeDate = java.time.LocalDate.of(2025, 1, 2);
+      java.time.Instant entered = java.time.Instant.parse("2025-01-01T10:00:00Z");
+      Integer imported = new InsertAction().execute(new InsertInput(Deal.TABLE_NAME).withRecordEntity(new Deal()
+         .withName("Imported").withPipelineId(pipeline).withPipelineStageId(stage).withActualCloseDate(closeDate).withStageEnteredDate(entered)))
+         .getRecords().getFirst().getValueInteger("id");
+      Deal saved = new Deal(GetAction.execute(Deal.TABLE_NAME, imported));
+      assertEquals(closeDate, saved.getActualCloseDate());
+      assertEquals(entered, saved.getStageEnteredDate());
+   }
+
+
    /////////////////////////////////////////////////////////////////////////////
    // Helper methods                                                          //
    /////////////////////////////////////////////////////////////////////////////
diff --git a/src/test/java/com/kingsrook/qbits/crm/widgets/CrmContactTimelineWidgetTest.java b/src/test/java/com/kingsrook/qbits/crm/widgets/CrmContactTimelineWidgetTest.java
index 6f4a862..df326df 100644
--- a/src/test/java/com/kingsrook/qbits/crm/widgets/CrmContactTimelineWidgetTest.java
+++ b/src/test/java/com/kingsrook/qbits/crm/widgets/CrmContactTimelineWidgetTest.java
@@ -64,6 +64,26 @@ class CrmContactTimelineWidgetTest extends BaseTest
    }
 
 
+   /*******************************************************************************
+    ** Session zones observe DST; missing or invalid zones fall back to UTC.
+    *******************************************************************************/
+   @Test
+   void readableDates()
+   {
+      Instant time = Instant.parse("2026-10-14T20:19:01.142263Z");
+      assertThat(CrmContactTimelineRenderer.formatDate(time)).isEqualTo("Oct 14, 2026 8:19 PM");
+      QContext.getQSession().setValue("UserTimezone", "America/Chicago");
+      assertThat(CrmContactTimelineRenderer.formatDate(time)).isEqualTo("Oct 14, 2026 3:19 PM");
+      assertThat(CrmContactTimelineRenderer.formatDate(Instant.parse("2026-01-14T20:19:00Z"))).isEqualTo("Jan 14, 2026 2:19 PM");
+      QContext.getQSession().setValue("UserTimezone", "invalid");
+      assertThat(CrmContactTimelineRenderer.formatDate(time)).isEqualTo("Oct 14, 2026 8:19 PM");
+      QContext.getQSession().setValue("UserTimezone", "");
+      QContext.getQSession().setValue("UserTimezoneOffsetMinutes", "120");
+      assertThat(CrmContactTimelineRenderer.formatDate(time)).isEqualTo("Oct 14, 2026 10:19 PM");
+      assertThat(CrmContactTimelineRenderer.formatDate(null)).isEmpty();
+   }
+
+
    /*******************************************************************************
     ** Missing and nonexistent parent ids never query all contacts' histories.
     *******************************************************************************/
diff --git a/src/test/java/com/kingsrook/qbits/crm/widgets/CrmHomeWidgetsTest.java b/src/test/java/com/kingsrook/qbits/crm/widgets/CrmHomeWidgetsTest.java
index eba487b..a4551d5 100644
--- a/src/test/java/com/kingsrook/qbits/crm/widgets/CrmHomeWidgetsTest.java
+++ b/src/test/java/com/kingsrook/qbits/crm/widgets/CrmHomeWidgetsTest.java
@@ -82,6 +82,54 @@ class CrmHomeWidgetsTest extends BaseTest
    }
 
 
+   /*******************************************************************************
+    ** Whole and fractional amounts retain grouping without artificial decimals.
+    *******************************************************************************/
+   @Test
+   void amountFormatting()
+   {
+      assertThat(CrmHomeRenderer.formatAmount(new BigDecimal("72000.000000"))).isEqualTo("72,000");
+      assertThat(CrmHomeRenderer.formatAmount(new BigDecimal("1234.560000"))).isEqualTo("1,234.56");
+      assertThat(CrmHomeRenderer.formatAmount(new BigDecimal("-1234.005"))).isEqualTo("-1,234.005");
+      assertThat(CrmHomeRenderer.formatAmount(null)).isEqualTo("0");
+   }
+
+
+   /*******************************************************************************
+    ** A direct won-stage insert participates in actual-close reporting immediately.
+    *******************************************************************************/
+   @Test
+   void directWonInsert() throws Exception
+   {
+      seedStages();
+      seed("crm_currency", new QRecord().withValue("currencyCode", "USD").withValue("isBaseCurrency", true));
+      var inserted = new com.kingsrook.qqq.backend.core.actions.tables.InsertAction().execute(new InsertInput("crm_deal")
+         .withRecord(new QRecord().withValue("name", "Direct win").withValue("pipelineId", 1).withValue("pipelineStageId", 2)
+            .withValue("amount", new BigDecimal("72000")).withValue("expectedCloseDate", LocalDate.now().plusYears(1))));
+      assertThat(inserted.getRecords().getFirst().getErrors()).isNullOrEmpty();
+      var deal = com.kingsrook.qqq.backend.core.actions.tables.GetAction.execute("crm_deal", inserted.getRecords().getFirst().getValue("id"));
+      assertThat(deal.getValue("ownerUserId")).isNull();
+      assertThat(deal.getValueLocalDate("actualCloseDate")).isEqualTo(LocalDate.now(ZoneOffset.UTC));
+      assertThat(deal.getValueInstant("stageEnteredDate")).isNotNull();
+      assertThat(((StatisticsData) render("crm_won_month")).getCount()).isEqualTo("USD 72,000");
+      TableData leaderboard = (TableData) render("crm_sales_leaderboard");
+      assertCell(leaderboard, 0, "first", "Unassigned");
+      assertCell(leaderboard, 0, "second", "1");
+      assertCell(leaderboard, 0, "third", "72,000");
+   }
+
+
+   /*******************************************************************************
+    ** A partial submission name uses the email to retain identifying context.
+    *******************************************************************************/
+   @Test
+   void partialLeadName() throws Exception
+   {
+      seed("crm_form_submission", new QRecord().withValue("firstName", "Lee").withValue("email", "lee@example.test"));
+      assertCell((TableData) render("crm_recent_web_leads"), 0, "first", "lee@example.test");
+   }
+
+
    /*******************************************************************************
     ** Empty data renders zero statistics, six months and no goals card.
     *******************************************************************************/
@@ -119,16 +167,16 @@ class CrmHomeWidgetsTest extends BaseTest
       TableData data = (TableData) render("crm_pipeline_summary");
       assertThat(data.getColumns()).hasSize(3);
       assertThat(data.getRows()).hasSize(3);
-      assertCell(data, 0, "first", "Open (2 deals)");
-      assertCell(data, 0, "second", "300.00");
-      assertCell(data, 0, "third", "40.50");
-      assertCell(data, 1, "first", "Won (0 deals)");
+      assertCell(data, 0, "first", "Open");
+      assertCell(data, 0, "second", "2");
+      assertCell(data, 0, "third", "40.5");
+      assertCell(data, 1, "first", "Won");
       assertThat(data.getDropdownNameList()).containsExactly("pipelineId");
       RenderWidgetInput selected = new RenderWidgetInput().withWidgetMetaData(QContext.getQInstance().getWidget("crm_pipeline_summary"));
       selected.addQueryParam("pipelineId", "2");
       TableData other = (TableData) new CrmHomeRenderer().render(selected).getWidgetData();
       assertThat(other.getRows()).hasSize(1);
-      assertCell(other, 0, "first", "Other (1 deals)");
+      assertCell(other, 0, "first", "Other");
       selected.addQueryParam("pipelineId", "999");
       assertThat(((TableData) new CrmHomeRenderer().render(selected).getWidgetData()).getRows()).hasSize(3);
       assertLinks(data);
@@ -223,7 +271,7 @@ class CrmHomeWidgetsTest extends BaseTest
       assertThat(PermissionsHelper.hasWidgetPermission(new RenderWidgetInput(), "crm_goals")).isFalse();
       assertThat(data.getRows()).hasSize(1);
       assertCell(data, 0, "first", TEST_USER_ID + " (50.0%)");
-      assertCell(data, 0, "second", "500.50");
+      assertCell(data, 0, "second", "500.5");
       assertCell(data, 0, "third", "250.25");
       assertLinks(data);
    }
@@ -247,7 +295,7 @@ class CrmHomeWidgetsTest extends BaseTest
       assertThat(data.getRows()).hasSize(2);
       assertCell(data, 0, "first", "Ada");
       assertCell(data, 0, "second", "2");
-      assertCell(data, 0, "third", "251.00");
+      assertCell(data, 0, "third", "251");
       assertLinks(data);
    }
 
@@ -331,7 +379,7 @@ class CrmHomeWidgetsTest extends BaseTest
     *******************************************************************************/
    private void assertStatistic(String name, String expected) throws QException
    {
-      assertThat(new BigDecimal(((StatisticsData) render(name)).getCount().toString())).isEqualByComparingTo(expected);
+      assertThat(new BigDecimal(((StatisticsData) render(name)).getCount().toString().replace(",", ""))).isEqualByComparingTo(expected);
    }